Payment and shipping
Payment
We accept payment by apple pay, google pay, shop pay, paypal and credit card (Visa, Mastercard, Union Pay or Amex).
Shipping
NOTICE: Please allow up to 14 additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience.
We appreciate your eagerness to receive your ordered items, and we assure you that we will dispatch your parcel within 3 business days of receiving your payment. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.
kūpaa ships to the following countries:
| Country/ Region | Shipping Cost | Condition | Delivery time |
| Singapore | S$4 | Below S$100 | 2-3 business days |
| Singapore | Free |
Above S$100 |
2-3 business days |
| Taiwan | S$4 | Below S$100 | 6 business days |
| Taiwan | Free | Above S$100 | 6 business days |
| Australia | S$4 | Below S$100 | 7 business days |
| Australia | Free | Above S$100 | 7 business days |
| Malaysia |
S$5 |
Below S$100 |
3-7 business days |
| Malaysia |
Free |
Above S$100 |
3-7 business days |
| Thailand | S$14 | Below S$100 | 4-7 business days |
| Thailand | S$9 |
Above S$100 |
4-7 business days |
| Indonesia | S$14 | Below S$100 | 4-10 business days |
| Indonesia |
S$9 |
Above S$100 |
4-10 business days |
Rest assured, we are committed to processing shipments as quickly as possible. In the event of any delays or changes, we will keep you promptly informed. If you have any inquiries or require further assistance, please don't hesitate to reach out to us at hello@kupaa.co. Your satisfaction is our priority, and we are here to assist you.
kūpaa only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business days.
Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. We kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact hello@kupaa.co once the claim has been filed and our team will assist you.